Resume - James McKenna

Education

University of North Carolina at Charlotte August 2022 - May 2026

B.S. in Computer Science, Concentration in Software, Systems, and Networks Charlotte, NC

Relevant Coursework: Database Design & Implementation, Introduction to Probability and Statistics, Software Engineering, Introduction to Business & Professional Development, Data Structures and Algorithms

Data, Reporting, and Tools: Java, Python, JavaScript, SQL, C, C#, Git, AWS, Jira

Certifications: AWS Certified Cloud Practitioner, Microsoft Enterprise Product Management Fundamentals

UNC-Charlotte OneIT Enterprise Infrastructure May 2025 - May 2026

Associate Network Technician Charlotte, NC

Resolved daily end-user and infrastructure service tickets using the campus ticketing system, documenting work performed, escalating complex issues to senior technicians, and tracking requests through completion
Deployed, maintained, and troubleshot campus network infrastructure across multiple locations, including UPS systems, port activations, sensors, WiFi heat mapping surveys, and data closet audits
Assisted senior technicians with network device configuration and server-side port activation to support reliable connectivity for campus users and departments
Inspected and maintained data closets to verify security, organization, and compliance with internal infrastructure standards
Supported hardware refreshes, equipment removals, and surplus coordination while maintaining accurate documentation and following team procedures

UNC Charlotte Men’s Volleyball Club May 2022 - May 2026

Team Captain / President Charlotte, NC

Managed semester budgets up to $10,000, compliance, logistics, and on-campus relations while delegating tasks to 8 club officers and leading weekly officer presentations
Led the planning for the first Men’s Volleyball game hosted on campus in the Halton Arena with an attendance of 175+ spectators and players
Partnered with the Office of Sustainability to have a designated campus cleanup spot to clean twice a semester

PickFix | Senior Capstone January 2026 - May 2026

Project Lead & Full-Stack Contributor Charlotte, NC

Led project management for a cloud-based ticketing system by taking initiative on weekly meetings, communicating requirements to all team members, creating tickets along with user stories, and mapping out sprints
Delivered the project presentation to classmates and professors by leading the live demo, walking through key features, and explaining the technical implementation
Contributed to QA testing and AWS feature implementation – Lambda, EC2, S3, CloudFront, Relational Database